Yoclez FAQ
Yoclez
Yoclez is a UK brand specializing in electric bikes designed to provide eco-friendly and efficient transportation solutions. Our bikes are built for comfort, performance, and durability, catering to various lifestyles and terrains.
Yoclez electric bikes are available exclusively on our website. Visit our online store to explore our range of bikes, accessories, and exclusive deals.
We offer customization options such as color choices, add-ons, and performance upgrades. Please contact us for personalized options.
Our bikes come 85% assembled. Basic tools and an easy-to-follow manual are included to complete the assembly. Most customers can assemble the bike in under 30 minutes.
Ebike
The range depends on the model and riding conditions. On average, Yoclez electric bikes can travel between 40-70 miles on a single charge.
Each Yoclez bike includes a charger that plugs into a standard UK outlet. Charging typically takes 4-6 hours to reach full capacity.
Yes, our bikes are designed to be water-resistant. However, we recommend avoiding submerging the motor or battery in water to prevent damage.
Yes, we offer a range of spare parts and accessories, including batteries, chargers, helmets, and bike racks. Visit our website for more information.
Our bikes include LED lights, durable brakes, and a robust frame for enhanced safety during rides.
Shipping
Yes, we ship to all locations within the UK. Standard shipping is free for all orders. For express delivery options, additional charges may apply.
Yes, we ship to all locations within the UK. Standard shipping is free for all orders. For express delivery options, additional charges may apply.
Standard delivery typically takes 3-5 business days. Express delivery options are available for 1-2 business days.
Returns & Warranty
Yes, we offer a 30-day return policy for unused and undamaged bikes in their original packaging. Please contact our customer service team to initiate a return.
Yes, we offer a 30-day return policy for unused and undamaged bikes in their original packaging. Please contact our customer service team to initiate a return.
We offer a comprehensive 1-year warranty on the frame and electrical components, including the motor, battery, and controller. Please refer to our warranty policy for more details.